1. Customer return visit: after the product delivery, keep communication with customers, record the relevant situation, and timely
deal with customer feedback and Suggestions. We should solve problems for customers as soon as possible, serve customers with due
diligence and satisfy customers to the greatest extent.
2. Customer complaint handling: the customer service staff of the Marketing Department shall record the customer complaint after
receiving the customer complaint, and reply within 5 working days.
3. Handling of customer return and replacement: sales staff of the Marketing Department or customer service staff shall timely
deal with the information of customer return and replacement upon receipt of the information.
